If your game client is crashing, it’s typically due to a few common causes.
First make sure that your computer meets the requirements to play the game. If you do not meet the requirements listed (64-bit Operating System, 6 GB+ of Memory, etc.) the game will not run correctly.
Outdated or incorrect/corrupted video and/or sound card drivers
Make sure you have the most up-to-date video and sound drivers available for your system. Often you can find these by checking your system manufacturer's website and visiting the driver update page for your system model. You can also download updated drivers directly from your video or sound card manufacturer if you know what type of card it is. AMD and Nvidia also offer "automatic driver" installations if you know you have an AMD or Nvidia card but do not know what the model is.
Corrupted or incorrect DirectX installation
Try updating Direct X by installing the most recent version available. This is the software the game uses to communicate with your PC, so if the installation is out-of-date or corrupt it can cause crashing.
Overclocking or Turbo Boosting a processor/GPU
If you are Overclocking or Turbo Boosting a component in your computer, we strongly recommend resetting the component or components to chipset manufacturer specifications, as doing so may prevent any crashes from occurring in the future.
If you’re using ‘Intel Turbo Booster’, please disable this feature, which is found in your Computer Bios settings.
Corrupted installation of the game
You may have a corrupted installation of the game client. Try uninstalling and reinstalling the game client.
If you have tried the steps above and the game is still not running well for you, please contact WB Games Support.