You can unlock the additional playable Cleaners, Jim, Karlee, Doc, & Hoffman by completing the steps listed below:
- Select Campaign and queue for your preferred difficulty (Recruit, Veteran, Nightmare).
- Progress through "The Devil's Return" Act 1 and complete Mission 1 "The Crossing".
- From there, you'll see the additional Cleaners available to you whenever you next start a game from Fort Hope.
We are currently investigating an ongoing issue where players are unable to unlock the additional playable Cleaners in "The Devil's Return" during Solo Mode. For the time being, please consider changing your matchmaking settings to Private and inviting a friend.
Important Note: We are also investigating a bug in where you have to survive in order to obtain the additional characters. In the meantime, do your best to survive as a team.
You can learn more about all of the playable Cleaners and what they bring to your group of survivors at Fort Hope here: https://back4blood.com/en-us/game