If you purchased or received a physical version of Fortnite: Deep Freeze Bundle you can redeem it using the steps below.

Note: Before redeeming the code, please make sure you're logged into the correct profile on your console and Epic Games account in Fortnite where you wish to see the content added. 

Included in this article

How to redeem Deep Freeze Bundle on PlayStation 5

How to redeem Deep Freeze Bundle on PlayStation 4

How to redeem Deep Freeze Bundle on Xbox One, Xbox Series S, and Xbox Series X

How to redeem Deep Freeze Bundle on the Nintendo Switch

How to redeem Deep Freeze Bundle on PC

Troubleshooting

I've redeemed my code, but I cannot see the content for the bundle in Fortnite. What should I do?

I've redeemed my code, but it seems it was redeemed on the wrong profile on my console. What should I do?

I've tried to redeem my code, but I'm experiencing a region error. What should I do?

I'm not seeing my issue here, what should I do next? 

How to redeem Deep Freeze Bundle on PlayStation 5

1. On the PS5 Home Menu go to the PlayStation Store
2. Navigate up to the top menu Categories bar and select a "..." icon next to the shopping cart.
3. Highlight and select “Redeem Codes” from the list of options.
4. Enter your code and press X to continue
5. Now you will see the content you are redeeming. Highlight the confirm option and press X.
6. A message will appear that the code has been redeemed, press the button on "OK". 
7. The content should download automatically but if it does not, or if you would like to manually download the content, visit the game page In your Library from the Games Hub.

How to redeem Deep Freeze Bundle on PlayStation 4

1. On the PS4 Home Menu go to the PlayStation Store
2. Highlight and select “Redeem Codes” from the list of store categories on the left of the store
3. Enter your code and press X to continue
4. Now you will see the content you are redeeming. Highlight the confirm option and press X.
5. A message will appear that the code has been redeemed, press the button on "OK". 
6. The content should download automatically but if it does not, or if you would like to manually download the content, visit the game page In your Library from the Home Menu
7. Highlight "Related Items", scroll over to "My Add-Ons" and press X
8. Here you can choose the items to manually download to your console

How to redeem Deep Freeze Bundle on Xbox One, Xbox Series S, and Xbox Series X

1. From your Xbox Home Menu go to the Microsoft Store
2. If prompted, sign in.
3. From the left sidebar menu in the Store, highlight and select “Redeem”.
4. Enter your code when prompted and then select Next to confirm.
5. If the content is available, a download will start under "My Games and Apps" in your Queue.

How to redeem Deep Freeze Bundle on the Nintendo Switch

1. Select “Nintendo eShop” on the HOME Menu to launch the Nintendo eShop.
2. Select the account you want to use
3. Select “Enter Code” on the left side of the screen
4. Enter the 16-character download code. Any letters and symbols not used with prepaid codes (i.e. O, I, Z, commas, hyphens, etc.) will be disabled from the on-screen keyboard
5. Select “Send” to confirm. The game will begin downloading once the code is confirmed. The game icon will appear on the HOME menu, with a download status bar. The status bar will disappear once the download is complete

How to redeem Deep Freeze Bundle on PC

1. Open the Epic Games Launcher. If you haven’t downloaded and installed Fortnite & the Epic Games Launcher yet you can do so here.
2. At the bottom-left of the Epic Games launcher you will see your account name displayed after you have signed in. Click on your account name and select the “Redeem Code” option that appears.
3. Enter your code and select Redeem to confirm.

Troubleshooting

I've redeemed my code, but I cannot see the content for the bundle in Fortnite. What should I do?

If you find that you cannot access the content of the Last Laugh Bundle after redeeming your code through the store on your platform, it is possible that Parental Controls have applied your redemption code to the wrong console profile on your device. We suggest contacting Epic Games Support with information about your console profiles, as they will be able to best assist with content management after the code redemption.

Epic Games Customer Support

I've redeemed my code, but it seems it was redeemed on the wrong profile on my console. What should I do?

If you've redeemed your code on the wrong profile by mistake, we suggest contacting Epic Games Support as they will be able to best assist with content management after the code has been redeemed.

Epic Games Customer Support

I've tried to redeem my code, but I'm experiencing a region error. What should I do?

If you experience a region specific error when trying to redeem your code, please make sure that the region of your console's store matches the region of the physical bundle you purchased. If the region of your bundle does not match your console account on PlayStation consoles or Nintendo Switch, the code will not be compatible. You'll need to contact the retailer where you made you purchase for an exchange  as it might be possible you imported your copy of the bundle from a different region by mistake.

I'm not seeing my issue here, what should I do next? 

Please submit a help request by selecting "Ask for Help" at the top of this page, or clicking this here. An agent from our support team will do their best to assist you further.